Shipping Policy

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

We offer $0 flat rate domestic shipping.

Shipping option Estimated delivery time Price
Free shipping 3 to 7 business days $0

In-store pickup

We offer free local pickup at 5/71 Flinders Parade, North Lakes QLD 4509. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 8am-5pm, Monday to Friday. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

Our in-store pickup hours are 8am-5pm, Monday to Friday. Please have your order confirmation email with you when you come.

Shipping to PO boxes

We don’t ship to PO Boxes.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping cost for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at [email protected].

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